Resume

COURTNEY WUNDERLICH
828-301-1994
cawunder@gmail.com

EMPLOYMENT HISTORY:

SILKROAD TECHNOLOGY– Asheville, NC
Silkroad Dedicated Administrator, December 2013 – Present

·      Supported Silkroad Technology HR clients across multiple industries and locations.

·      Acted as a consultant to Silkroad Technology clients on Silkroad’s HR systems including applicant tracking, on-boarding, performance management, learning management, and HRIS.

·      Served as the primary point-of-contact for assigned accounts supporting HR professionals on use of Silkroad’s HR systems, best practices, and compliance.

·      Investigated technical problems and escalated issues to internal teams as needed for resolution.

·      Provided virtual training on use of HR systems to HR staff at assigned clients.

·      Captured customer feedback to identify unknown issues and improve systems.

·      Worked as a liaison between clients, business, technical and sales teams.

MISSION HEALTH SYSTEM– Asheville, NC
HR Strategic Business Partner, May 2013 – December 2013

·      Acted as a strategic advisor to department leadership including Service Line Leaders such as Practice Managers, Directors, Executive Directors, and Vice Presidents related to HR issues.

·      Advised department leadership on policy interpretation, procedures, and best practices related to coaching conversations, corrective action, terminations, transfers, department restructures, etc.

·      Partnered with Talent Acquisition department on developing recruitment strategy.

·      Managed recruitment for temporary staff float pool.

·      Conducted new employee orientation bi-weekly in conjunction with the HR Coordinator.

·      Facilitated training to all levels of employees in support of HR and organizational initiatives.

·      Served as a member of the Great Place to Work and Practice steering committee.

AMERICAN HEART ASSOCIATION – Seattle, WA/Asheville, NC - February 2008 – May 2013

HR Recruiter/Employment Representative, (National Center) – Asheville, NC

August 2010 – May 2013

·      Performed full-cycle recruiting for Exempt and Non-Exempt positions across the United States from a home office location.

·      Developed, executed, and monitored success of recruiting strategies for Exempt and Non-Exempt positions, temporary positions, and internships.

·      Utilized multiple recruiting channels to source candidates, including job boards, social mead networking sites, professional organizations, search engines, etc.

·      Administered the @AHAJobs Twitter account, partnered internally with Corporate Communications team to update Careers section of the AHA Corporate Facebook page, and partnered externally with vendors on automatic updates related to social media for Recruitment.

·      Partnered with hiring managers and Compensation department to review and maintain current Exempt and Non-Exempt job descriptions.

·      Assisted hiring managers with salary increases, new position approvals, department restructures, etc.

·      Processed termination paperwork; conducted exit interviews as needed.

·      Assisted with the testing and implementation of a new applicant tracking system, new employee on-boarding process, personality assessment, and e-skills assessments.

Human Resources Generalist, (Pacific/Mountain Affiliate) – Seattle, WA

February 2008 – August 2010

·      Performed full-cycle recruiting for Exempt and Non-Exempt positions across 9 states.

·      Conducted job analysis on Exempt and Non-Exempt positions and ensured accurate job descriptions were maintained.

·      Partnered with managers and senior leadership to resolve employee relations issues including employee and manager counseling/coaching and creating work improvement plans.

·      Revised and managed employee exit and on-boarding processes.

·      Managed affiliate’s internship program, including performing needs analysis, creating intern job descriptions, and managing the recruitment efforts.

·      Created and maintained HR department’s monthly HR newsletter to staff.

·      Collaborated with National Center headquarters on various projects such as overall recruitment process, AHA internship program, and background vendor RFP process.

·      Managed temporary staffing process by negotiating contracts and maintaining relationships with staffing firms across 9 states.

·      Maintained employee files; processed new-hire paperwork including W-4, I-9, background checks, offer letters, etc.

·      Processed termination paperwork; maintained employee termination files.

·      Assisted with managing affiliate’s employee recognition programs.

·      Maintained PeopleSoft HRIS system, including new hires, terminations, employee personal and position changes.

GETTY IMAGES (Contract through Parker Services) – Seattle, WA
Human Resources Coordinator, October 2007 – January 2008

·      Performed HR Coordinator functions, primarily focused on recruiting coordination.

·      Scheduled interviews for recruiters, contacted applicants, and updated recruiting database.

·      Reworked employee warning form.

·      Revised HR recruiting database user manual.

·      Archived files and sent to off-site storage.

·      Performed other administrative duties as requested.

GM NAMEPLATE – Seattle, WA

            Human Resources Coordinator, December 2006 - September 2007

·      Performed full-cycle recruiting for corporate positions from requisition to hire, including candidate screening, interviewing, and referral to managers.

·      Coordinated submission of personnel changes to the payroll department.

·      Benefit administration - distributed new enrollment packets, planned annual benefits fair, assisted employees with benefit questions and issues.

·      Processed LOA and unemployment paperwork.

·      Monitored job descriptions and performance evaluations for assigned divisions.

·      Processed new hire and termination paperwork and maintained employee files.

·      Assisted in scheduling of supervisor training, quality training, and open enrollment sessions.

·      Processed employee reviews, status changes, and wage increases.

PRE-HR EMPLOYMENT HISTORY:

SALLIE MAE – Seattle, WA – May 2003 – December 2006

·      Account Manager, Operations, August 2004 - December 2006

·      Loan Origination Specialist, Operations, May 2003 - August 2004

TECHNICAL AND OTHER RELEVANT SKILLS:

·      Mac and PC Platforms, Microsoft Word, Excel, PowerPoint & Outlook

·      PeopleSoft, Lawson, Red Carpet, Heart Beat, Green Light, Wing Span

·      Kenexa, OpenHire, Position Manager (Applicant Tracking Systems)

·      Working knowledge of federal and state employment laws such as, ADA, ADEA, FLSA, FMLA, EEO, etc.

EDUCATION:

·      M.A. Industrial/Organizational Psychology, 2008 - Seattle Pacific University - Seattle, WA

·      B.S. Psychology, 2001 - Geneva College - Beaver Falls, PA